FAQ

Our Products:

What are Moonmoon Lunchboxes made of?

Our plastic-free lunch boxes are made from 304 grade stainless steel. With no exposure to harmful chemicals, our lunch boxes are BPA free, and FDA approved. The stainless-steel lunchbox with divider has ergonomic clips and a leakproof silicone seal. Our other lunchbox includes a bamboo lid with a silicone seal.

Is stainless steel safe for my food?

Yes, stainless steel will not contaminate your food in any way. We use Food Grade 304 stainless steel in our boxes which has been factory tested for food safety.

Are all the products safe for the dishwasher?

Most of our products can be washed in the dishwasher.  With the exception of our beeswax wraps, makeup remover cloths and our lunch box bamboo lid.

How should I wash my silicone bags?

They can be hand washed or popped in the dishwasher.  We recommend air drying by leaving open over an upside down glass or cup.

How should I wash my beeswax wraps?

When needed, hand wash in cool water with mild dish soap and hang to dry.

How long do beeswax wraps last for?

With good care and storage, you can reuse your wax food wraps for approximately a year.

Are Moonmoon products suitable for children?

Moonmoon products are completely suitable for children.  Great for children to start using eco friendly products from a young age! 

Can I microwave Moonmoon products?

Our reusable silicone bags are microwave safe. Our other products are not suitable for the microwave, however our stainless steel lunchboxes and pots can be used in the oven.

Are the products leakproof?

Our stainless steel lunchbox with divider, silicone storage bags and stainless steel snack pots are all leakproof.

 

Our Service to You

How quickly will I receive my order:

We will endeavour to dispatch your delivery within 1-3 working days.

For all orders placed before 1pm Monday to Friday we will do our best to dispatch the same day, orders placed after will be sent the following working day.

Orders placed on Saturday and Sunday (or bank holidays) will be dispatched on the next working day.

All UK orders qualify for free second class delivery (3 -5 day service).

You may also choose form the following options:

Royal Mail 48 Hour Tracked Delivery up to £20 – £3.50 – Tracked 2-3 day service.

Royal Mail 24 Hour Tracked Delivery up to £20  – £4.70 – Tracked 1-2 day service.

Please see how shipping policy for more details.

How will my order be packaged?

Your order will be packaged, where possible, in reused or recycled, plastic-free packaging.  

What is your shipping policy?

Our shipping policy can be found here.

Do you ship outside the UK?

Please refer to our shipping policy for more details.  Currently we ship to the UK and US only.

What if I am not happy with my product?

We really want you to be 100% happy with your order.  However, if something is not right, please do contact us at contact@moonmoon.co.uk.  You can find our returns policy here.

Do you offer wholesale?

Yes we do and are very keen to find wholesale partners who support our mission.  Do get in touch with us here if you would like to find out more.

Any more questions don’t hesitate to get in touch with us at contact@moonmoon.co.uk