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Moonmoon FAQ

Answers to our most frequently asked questions.

Orders & Delivery

We will endeavour to dispatch your delivery within 1-3 working days.


For all orders placed before 1pm Monday to Friday we will do our best to dispatch the same day, orders placed after will be sent the following working day.


Orders placed on Saturday and Sunday (or bank holidays) will be dispatched on the next working day.


For Moonmoon UK Orders:Free Delivery for orders over £20– Standard 2nd Class 3 -5 day service.
£1.95 for orders less than £20- Standard 2nd Class 3 -5 day service.
Royal Mail 48 Hour Tracked Delivery up to £20 – £3.50 – Tracked 2-3 day service.
Royal Mail 24 Hour Tracked Delivery up to £20  – £4.70 – Tracked 1-2 day service.


Please see ourshipping policy for more details.

Your Moonmoon order will be packaged, where possible, in reused or recycled, plastic-free packaging.  

Our shipping policy can be found here.

Please refer to our shipping policy for more details. Currently we ship to the UK and US only.

We really want you to be 100% happy with your order. 

However, if something is not right, please do contact us at contact@moonmoon.co.uk. 

You can find our returns policy here.

Moonmoon Reusable Silicone Bags

Moonmoon silicone bags are designed to be reusable and are completely plastic free. These food storage bags are made from platinum food-grade silicone.

Yes they are ! Completely plastic free and therefore do not contain any chemicals found in plastic such as BPA and phthalate. 

Yes!  You can recycle your silicone bag, or we will recycle it for you- check out our Silicone recycling scheme!

Yes- they eliminate the need for single-use plastics as they can be reused over and over again which helps to reduce waste in the environment. 

Easy peasy! They are dishwasher friendly or alternatively clean with warm soapy water. 

They are leakproof and airtight therefore helping to contain strong smells. 

Yes you can indeed. All Moonmoon silicone bags are safe for cooking up to 230 degrees in the oven, microwave and sous vide cooking.

You bet. You can freeze your fruits, vegetables, smoothies and meals in these versatile storage bags to keep them fresh when you next need them. Don't forget you can also store these reusable freezer bagsin your fridge too. 

Of course! These storage bags are incredibly versatile, you can store a variety of items such as swimwear, cosmetics, stationary and more!

They are waterproof and can be used at the pool or beach to keep your belongings dry. They can also be used for wet swimwear. 

Yep. Our silicone storage bags are leakproof, so no need to worry about storing foods like soups and smoothies!

Yes, it is perfectly fine to put boiling water inside or to submerge the bag in boiling water.

Yes of course ! Moonmoon food storage bags meet safety standards for food products as they are labelled "food-grade" therefore making it safe to store food and beverages. 

Moonmoon products are completely suitable for children. Great for children to start using eco friendly products from a young age! 

With the proper care, our Silicone bags can last for years.

Our silicone bags are durable but we do not recommend putting anything sharp such as knives! 

Definitely. You can use washable marker pens on your storage bags. Have fun decorating your Moonmoon silicone bags!

Stainless Steel Products 

Our plastic-free lunch boxes are made from 304 grade stainless steel.

With no exposure to harmful chemicals, our lunch boxes are BPA free, and FDA approved.

The stainless-steel lunchbox with divider has ergonomic clips and a leakproof silicone seal. Our other reusable metal lunchbox includes a bamboo lid with a silicone seal.

The silicone lids for our snack pots and dressing pots are made from Platinum Food Grade Silicone.

Yes, stainless steel will not contaminate your food in any way.

We use Food Grade 304 stainless steel in our bento boxes which has been factory tested for food safety.

Yes our stainless steel bento box is leak proof...So are our snack pots and mini sauce pots!

Yes! It is super easy to clean your steel bento box in the dishwasher, or you can hand wash with warm soapy water and a soft bristled brush. 

Of course. They can be used in the oven to heat up or cook your food. 

No please do not put any kind of metal in the microwave! Use the oven to heat up or warm food in our stainless steel lunchboxes and snack pots.

Yes you can! Just be aware that liquids will expand in the freezer, so be careful to not overfill alternatively you can leave a small gap open at the top. 

Yes of course. You can find them here

Questions about the Moonmoon Brand

Yes we do and are very keen to find wholesale partners who support our mission. Do get in touch with us here if you would like to find out more.

We are very proud to offer multiple recycling and eco schemes. Such as our Silicone bag recycling scheme, our partnership with Terracycle, and One Tree Planted.

Yes, as an eco-conscious brand, all of our products from our Moonmoon beeswax wrap to our metal food containers are plastic free.

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